PAK365 Privacy Policy —
Your Data Is Safe With Us

01 Introduction

This Privacy Policy ("Policy") describes how pak365, operating at pak365.vu, collects, uses, stores and protects the personal information of players registered on our platform. When we say "pak365", "we", "us" or "our", we mean the company that operates this gaming platform and its associated services.

When you register an account, make a deposit in PKR, place a bet on cricket or the PSL, play casino games, or interact with any feature of pak365, you are sharing certain information with us. This Policy is our commitment to being transparent about what that information is and what we do with it.

This Policy forms part of the pak365 Terms and Conditions. By creating an account or using the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle data, please do not register or continue to use the platform.

02 Personal Data We Collect

The categories of personal data pak365 collects about registered players include:

We do not collect sensitive personal data such as biometric data, political opinions, religious beliefs or health information unless specifically required by law or directly relevant to a responsible gaming matter raised by you.

03 How We Collect Your Data

pak365 collects personal data through the following channels:

• Direct registration: When you create your pak365 account you provide your name, email, mobile number and date of birth directly.
• Account activity: Your gaming activity — bets placed on cricket matches, casino sessions, fish game plays, deposit and withdrawal transactions in PKR — is recorded automatically as part of operating your account.
• Identity verification: If we request KYC documents, you provide identity and address documents directly to our verification process.
• Payment processors: When you deposit via JazzCash, Easypaisa, Raast or bank transfer, our payment processors share transaction confirmation and reference data with us. Full payment credentials are handled by the payment provider, not stored directly by pak365.
• Technical collection: When you visit pak365 or use the platform, we automatically collect technical data such as your IP address, device type and browser through standard web server logs and cookies.
• Support interactions: When you contact our live chat or email support, we record the conversation to help resolve your query and for quality monitoring.

04 How We Use Your Personal Data

pak365 uses your personal data only for the following purposes:

• Account management: Creating, maintaining and managing your pak365 player account, including login authentication and account settings.
• Transaction processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity verification (KYC): Verifying your age and identity to comply with our responsible gaming commitments and ensure the platform is used only by adults aged 18 and over.
• Responsible gaming monitoring: Reviewing gaming patterns to identify players who may benefit from responsible gaming tools such as deposit limits, session reminders or self-exclusion.
• Bonus and promotion administration: Checking eligibility for bonuses, free bets and promotional offers including cricket-related promotions, PSL specials and seasonal campaigns.
• Customer support: Responding to your queries, resolving disputes and improving the quality of our support service.
• Security and fraud prevention: Detecting and preventing unauthorised account access, duplicate accounts, fraudulent payments and any other prohibited conduct described in our Terms and Conditions.
• Platform improvement: Understanding how players use pak365 so we can improve the betting experience, game selection, platform speed and overall usability.
• Marketing communications: Sending you relevant updates about new games, promotions, cricket betting markets and platform features — but only where you have not opted out of receiving such communications.
• Legal compliance: Meeting any obligations required of us under applicable laws, including responding to lawful requests from relevant authorities.

05 Payment Information & PKR Transactions

All transactions on pak365 are denominated in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card issued by a Pakistan bank, the actual payment is processed by our third-party payment providers. These providers operate under their own security standards and privacy policies.

pak365 receives confirmation of successful transactions and a reference identifier from payment providers. We do not store your full JazzCash PIN, Easypaisa MPIN, full bank account number or full card details on our own servers. Payment reference data is retained as part of your account transaction history for account management, withdrawal processing and dispute resolution purposes.

Transaction records in your pak365 account — showing deposit amounts, withdrawal requests and dates in PKR — are retained for the duration of your account and for a period after account closure as required for financial record-keeping and dispute resolution purposes.

06 Sharing Your Personal Data

pak365 does not sell, rent or trade your personal data. We share your data only in the following limited and necessary circumstances:

• Payment processors: Necessary transaction data is shared with JazzCash, Easypaisa, Raast and bank transfer networks to process your deposits and withdrawals.
• Identity verification providers: Where KYC verification is required, your identity documents may be processed by a specialist third-party verification service under strict data processing agreements.
• Game providers: When you play casino games, slots or fish games on pak365, your gaming session data is shared with the relevant third-party game provider to operate the game. Game providers do not receive your payment or contact details.
• IT and infrastructure providers: Companies that provide cloud hosting, security monitoring and platform infrastructure may process data on our behalf as data processors under confidentiality agreements.
• Legal authorities: Where required by applicable law, or in response to a valid legal request, pak365 may disclose your personal data to relevant authorities. We will only do so to the extent required and will inform you where legally permitted.
• Business transfers: In the event of a merger, acquisition or sale of the platform, your personal data may form part of the transferred assets. You would be notified of any such change and the new operator's privacy terms before they take effect.

All third parties who receive or process your data on our behalf are required to maintain appropriate security measures and to use your data only for the specific purpose for which it was shared.

07 Cookies & Tracking Technologies

pak365 uses cookies and similar tracking technologies to operate the platform, keep you logged in between visits, and understand how players use different features. Here is a straightforward breakdown of the types of cookies we use:

• Essential cookies: These are necessary for the platform to function. They keep your session active, maintain your login state and ensure your betting slip and account settings work correctly. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Functional cookies: These remember your preferences — such as your preferred language, the sports markets you browse most, or your display settings — so the platform feels familiar when you return.
• Analytics cookies: We use anonymised analytics to understand which pages, games and betting markets are most popular, how fast pages load, and where players encounter difficulties. This data helps us improve the pak365 experience.
• Security cookies: These help us detect unusual activity — such as a login attempt from a new device or location — and protect your account from unauthorised access.

pak365 does not use cookies to serve you third-party advertising on other websites. Analytics data collected through cookies is used internally to improve the pak365 platform and is not sold to external parties.

08 How Long We Keep Your Data

pak365 retains your personal data for as long as your account is active and for a defined period after account closure. Our general retention approach is as follows:

• Active account data: Retained throughout the lifetime of your pak365 account. This includes your profile information, transaction history in PKR, gaming activity records and support communications.
• Post-closure retention: After account closure, we retain certain data — including transaction records and identity verification documents — for a period required to meet financial record-keeping standards and to resolve any outstanding disputes.
• Security logs: Technical logs used for security monitoring and fraud prevention are typically retained for a shorter rolling period and then deleted or anonymised.
• Marketing data: If you have opted out of marketing communications, we retain a record of your opt-out preference to ensure we do not contact you in future.
• Anonymised analytics: Aggregated, anonymised usage data that cannot be linked back to any individual player may be retained indefinitely for platform improvement purposes.

When personal data is no longer required for any of the above purposes, it is securely deleted or anonymised. You may request deletion of your data at any time — see the Your Rights section below for details.

09 How We Protect Your Data

The security of your personal information and PKR account is a top priority at pak365. We use a combination of technical and operational measures to protect your data:

• SSL/TLS encryption: All data transmitted between your device and pak365 is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser — that confirms the connection is secure.
• Password hashing: Your pak365 account password is stored using strong one-way hashing. pak365 staff cannot see your actual password — only a cryptographic representation of it.
• Access controls: Access to player data within pak365 is restricted to staff who have a genuine operational need — for example, support staff resolving your query or compliance staff conducting a verification check. All access is logged.
• Secure infrastructure: The pak365 platform is hosted on secure, monitored infrastructure with regular security reviews, patch management and intrusion detection.
• Two-factor authentication (2FA): Where available, we strongly recommend enabling 2FA on your pak365 account for an additional layer of protection beyond your password.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns — such as logins from unfamiliar locations or unusual withdrawal requests — and may trigger additional verification steps to protect your account.

10 Your Rights Over Your Personal Data

You have rights over the personal data that pak365 holds about you. Here is what you can request at any time by contacting our support team:

• Right of access: You can request a copy of the personal data pak365 holds about you, including your account information, transaction history and gaming records.
• Right to correction: If any personal data we hold about you is inaccurate or out of date — for example, a change of mobile number or email address — you can request that we update it. Some changes may require re-verification.
• Right to deletion: You can request that pak365 deletes your personal data. We will action deletion requests where there is no overriding legal or operational reason to retain the data — for example, we must retain transaction records for a defined period for financial compliance purposes. We will explain clearly what we can and cannot delete at the time of your request.
• Right to restrict processing: In certain circumstances you can ask us to restrict how we use your data — for example, while a dispute about its accuracy is being resolved.
• Right to object to marketing: You can opt out of marketing communications from pak365 at any time. You can do this through your account settings or by contacting support. Opting out of marketing does not affect transactional communications about your account.
• Right to data portability: You can request that we provide your data in a structured, commonly used format so that you can transfer it if needed.

To exercise any of these rights, contact the pak365 support team via live chat or email. We will respond to verified requests promptly. We may need to confirm your identity before actioning a data request — this is to protect your data from being accessed or deleted by someone other than you.

11 Children & Minors

pak365 is strictly an adults-only platform. The minimum age to register and use the pak365 platform is 18 years. We do not knowingly collect personal data from persons under the age of 18.

During registration, players confirm that they are 18 or older. pak365 also conducts age verification checks as part of the KYC process. If we discover that a registered account belongs to a person under 18, we will close the account immediately, void any bonus activity, and return deposits where possible in line with our responsible gaming commitments.

If you are a parent or guardian and you believe a minor in your care may have registered on pak365 without your knowledge, please contact our support team immediately via live chat so we can investigate and take action without delay.

12 Updates to This Privacy Policy

pak365 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or legal requirements. When we make material changes, we will notify registered players via their registered email address and display a notice on the platform.

The updated Policy will be effective from the date shown in the "Last updated" notice at the top of this page. Your continued use of pak365 after the effective date of any update confirms your acceptance of the revised Policy.

We recommend checking this page periodically. If at any point you are not comfortable with how pak365 handles your personal data, you are welcome to contact us with your concerns or to request account closure.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the pak365 team. We aim to respond to all privacy-related queries promptly and transparently.

You can reach us via live chat directly on the pak365 platform — available around the clock. Alternatively, you can contact us by email at [email protected] (plain text only — not a clickable link). When contacting us about a data matter, please include your registered username and a clear description of your request so we can assist you efficiently.